Features
Capabilities for reliable AI call workflows
Features are marked by status so unavailable or integration-dependent capabilities are not presented as live by default.
Voice and conversation
Configure how calls are greeted, guided and disclosed.
Natural conversational flow
ConfigurableInterruptions and turn-taking readiness
PlannedCustom greeting
ConfigurableConfigurable voice
ConfigurableSpeech speed configuration
PlannedPronunciation guidance
PlannedBackground-noise resilience
Integration-readyMultilingual workflows
ConfigurableAI identity disclosure
AvailableCall management
Route calls to the right outcome without pretending every situation is automatic.
Incoming-call handling
AvailableConcurrent-call architecture readiness
Integration-readyCall transfer
Integration-readyBusiness-hours routing
ConfigurableAfter-hours handling
ConfigurableEscalation rules
ConfigurableFallback handling
AvailableCall outcomes/dispositions
AvailableAppointment management
Coordinate appointment requests when booking rules and calendar access are configured.
Availability checks
Integration-readyBooking
Integration-readyRescheduling
PlannedCancellation
PlannedBuffers
ConfigurableStaff calendars
Integration-readyLocation calendars
Integration-readyConfirmation workflows
CustomReminders
CustomBusiness knowledge
Keep answers tied to reviewed material instead of open-ended claims.
Website content
ConfigurableApproved FAQs
AvailableDocuments
ConfigurableProducts and services
ConfigurableScripts
ConfigurableProhibited topics
AvailableFallback statements
AvailableVersioned updates
PlannedReporting
Prepare useful records without exposing unnecessary personal data.
Call record
AvailableTranscript
ConfigurableSummary
AvailableIntent
AvailableLead classification
ConfigurableAppointment result
Integration-readyNext action
AvailableAnalytics readiness
AvailableAdministration
A secure foundation for managing leads, access and audit activity.
Client workspaces
PlannedAgent configuration
ConfigurableRoles
AvailableKnowledge separation
ConfigurableUsage visibility
PlannedAudit trail
AvailableBilling readiness
PlannedReady to map your call workflow?
We will show which features fit your current call flow and which ones depend on integrations.